Win55 Privacy Policy – Data Protection for Malaysian Players

This Privacy Policy ("Policy") is published by Win55 and applies to all users of the Win55 platform accessible at https://win55-jit.net and all related services. Win55 is committed to protecting the privacy and security of all members' personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This policy explains the following in detail:

• The types of personal data Win55 collects from you
• How and why that data is used by Win55
• Who may access your data and under what circumstances
• How Win55 protects your data from unauthorised access or disclosure
• Your rights regarding the personal data Win55 holds
• How to contact Win55 on privacy-related matters

This Privacy Policy is to be read together with Terms & Conditions Win55 and together form the entire agreement between you and Win55 with respect to data protection. In the event of any conflict between these documents, this Privacy Policy shall prevail on matters relating to the protection of personal data.

Win55 only collects personal data that is genuinely necessary to operate the platform securely and deliver the best user experience to Malaysian players. We do not collect excessive or irrelevant data. Below are the categories of data we may collect from you:

For the KYC verification process required for withdrawals above certain amounts, Win55 may request a copy of your identification documents such as your Malaysian identity card (MyKad), passport, or a recent bank statement. All such documents are stored with strict encryption protection and are accessible only to authorised staff for verification purposes.

Win55 uses collected personal data solely for legitimate, necessary purposes directly related to operating our platform. We never use your data for irrelevant purposes or in ways you would not reasonably expect. The following are the primary purposes for which Win55 uses your data:

• Account management: Registering and verifying your account, processing secure logins, and maintaining the security of your Win55 account at all times.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods; processing your winnings withdrawals quickly and securely.
• Identity verification (KYC): Meeting legal compliance requirements, including age verification, anti-money laundering (AML), and counter-terrorism financing (CFT).
• Fraud detection: Monitoring account activity to detect suspicious patterns, protect your account from unauthorised access, and maintain a fair gaming environment for all Win55 members.
• Service improvement: Analysing usage patterns to improve the interface, add relevant games such as slots, live casino, and football betting, and continuously enhance the overall user experience.
• Service communications: Sending important notifications such as deposit confirmations, withdrawal alerts, account security updates, and policy changes that affect you.
• Customer support: Helping to resolve enquiries, complaints, and technical issues you report to the Win55 support team.
• Legal compliance: Fulfilling legal obligations, court orders, or lawful requests from relevant authorities in Malaysia.

Win55 will not use your data to send third-party marketing communications without your explicit consent. If you have opted in to receive Win55 promotional notifications, you may unsubscribe at any time through your account settings or by contacting our support team.

Win55 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is an absolute commitment we make to every Win55 member. That said, there are limited situations where Win55 may need to share certain data with specific parties:

• Technology service providers: Companies that help Win55 operate the platform — including certified server hosting providers, licensed payment gateway providers (for processing deposits and withdrawals via TNG, GrabPay, FPX, etc.), and audited casino software providers. All these vendors are bound by strict confidentiality agreements and are only granted access to the minimum data required to deliver their services.
• Regulatory authorities: Where required by Malaysian law, a court order, or a directive from a competent authority including law enforcement agencies, Win55 will disclose the requested data only to the extent mandated by law.
• Fraud prevention bodies: In cases of suspected fraudulent activity, Win55 may share relevant information with recognised fraud prevention bodies to protect the interests of all platform members.
• Independent auditors: Compliance and security auditors appointed by Win55 may need to access certain records as part of the audit process required to maintain the platform's licensing and certifications.

Protecting your personal data is Win55's top priority. We continually invest in the latest security technologies and procedures to ensure your data remains safe at all times. Here are the layers of protection Win55 has in place:

All communications between your device and Win55 servers are protected by the latest SSL/TLS protocols with 256-bit encryption. This means every piece of data transmitted — including login details, payment information, and game data — is fully encrypted in transit and cannot be intercepted by any third party.

Personal data stored on Win55 servers is protected with AES-256 encryption, which is regarded as the highest security standard in the industry. Access to databases containing members' personal information is strictly limited to staff with a legitimate work requirement, and all such access is logged and audited regularly.

While Win55 takes all reasonable steps to protect your data, it is equally important that you play your part in keeping your Win55 account secure. Make sure your password is strong and unique, do not share your login details with anyone, and always log out of your account after each session — especially on shared devices.

Win55 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and understand how our members use the platform. The following are the types of cookies used by Win55:

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect the functionality of the Win55 platform and your gaming experience. Analytics and functional cookies can be disabled without impacting basic access to the platform.

Win55 does not use third-party cookies for advertising or cross-site tracking purposes. All cookies used are solely for the operation and improvement of the Win55 platform.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding the personal data Win55 holds about you:

To exercise any of the rights above, please contact the Win55 privacy team at support@win55-jit.net with the email subject "Data Privacy Request", along with your username and details of your request. Win55 will respond within 14 business days and will verify your identity before processing any request relating to personal data.

Win55 retains your personal data only for as long as necessary for the stated purpose, or as required by applicable laws and regulations. The following is a general guide to Win55's data retention periods:

• Active account data: For as long as your account remains active on Win55, your core personal data will be retained to ensure you can continue accessing all platform services.
• Financial transaction records: Deposit, withdrawal, and other financial transaction records are retained for a minimum of seven (7) years in line with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years after account closure or the end of the business relationship, in accordance with applicable legal requirements.
• Game records: Complete game history is retained for three (3) years for dispute resolution and compliance purposes.
• Customer support records: Customer support conversations are retained for two (2) years for reference and service improvement purposes.
• Technical data and logs: System logs and technical data are retained for 90 days for security and technical troubleshooting purposes.

Once the specified retention period has elapsed, Win55 will securely delete or anonymise the relevant data using industry-approved methods to ensure it cannot be recovered or repurposed.

The Win55 platform may from time to time contain links to third-party websites or applications, such as official casino software provider pages or sports match information. Win55's Privacy Policy does not apply to these third-party websites or services.

Win55 is not responsible for the privacy practices or content of any third-party websites that may be accessed via links on our platform. We encourage you to read the privacy policy of every website you visit outside of the Win55 platform.

For payment gateways used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, you will be redirected to the respective provider's secure interface to complete the transaction. During this time, you are subject to that payment provider's privacy policy. Win55 does not have access to your e-wallet password or PIN under any circumstances.

Win55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to how we protect your information. The "Last updated" date at the top of this page will indicate when the Policy was most recently revised.

When there are significant changes to this Privacy Policy — particularly those that may affect your privacy rights or how we process your data — Win55 will notify you via:

• A clear notice on the Win55 platform homepage
• A notification email sent to the email address registered to your account
• In-platform notification the next time you log in

This notice will be issued at least seven (7) days before the changes take effect, giving you sufficient time to review and understand what has changed. Your continued use of the Win55 platform after the effective date of any changes will be deemed as your acceptance of the revised Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Win55 handles your personal data, please do not hesitate to get in touch. We take every privacy enquiry seriously and are committed to providing a prompt and helpful response.

You can reach the Win55 privacy team through:

• Email: support@win55-jit.net (with the subject line "Data Privacy Enquiry")
• Live Chat: Available 24/7 within the Win55 platform — typical response time within 2 minutes
• WhatsApp: For privacy issues requiring immediate attention

Our team communicates in both Bahasa Melayu and English, and operates 24 hours a day, 7 days a week including Malaysian public holidays. For formal requests regarding personal data rights, please use email to ensure proper documentation and tracking of your request.

Win55 is committed to responding to all privacy-related enquiries within 14 business days. For more complex cases requiring thorough investigation, we will inform you of a more realistic timeframe in our initial response.